Valley Emergency Pet Care

180 Fiou Lane, Ste. 101
Basalt, CO 81621


Appointment Policy

How Can I Prepare for My Appointment?

If you are visiting us for the first time, we ask that you arrive 10-15 minutes prior to your scheduled specialist appointment time in order to fill our our client information form.  (You may also download the form from our website and bring it with you).

We prefer to have your pets' records faxed to us at least 24 hours in advance of your appointment so we can review the complete history in preparation for your visit.  Please either bring your pets' x-rays and any other images (ultrasound) with you to your appointment or have them emailed to us at

We schedule all initial internal medicine consultations for one hour.  Surgery, cardiology, and ophthalmology consultations are generally 30 minutes.  Please be prepared to commit to this time with us.

If your pet is being referred for an ultrasound, anesthetic procedure, or if any lab work is expected, please fast your pet the night before (No food after 10:00 p.m., water may be offered up to the appointment time.  Do not fast if your pet is diabetic or prone to low blood sugar.

We may also need to obtain a urine sample from your pet.  If possible, please have your pet refrain from urinating just prior to the appointment.  If diarrhea is a concern, a fresh fecal sample may be helpful.

What Can I Expect During My Appointment?

A veterinary technician will greet you and your pet and obtain vital signs, as well as a brief verbal history about your pet's medical problem.  Although we may have acquired records from your referring veterinarian, it is important to hear about your pet's medical history in your words to give us a complete picture of the problem.

The veterinary specialist will review the records, history, and any images prior to meeting you and your pet.  A thorough physical examination will be performed and your pet's condition will be discussed with you, along with recommendations for further testing or procedures.

A cost estimate is presented in all cases.  If necessary, your pet may be hospitalized for on-going care or procedures.  Your referring veterinarian will receive a phone update followed by a faxed letter summarizing your visit with us within 24-48 hours of your appointment. 


Payment Policy

Our mission is to deliver the best, most cost-effective veterinary health care available today.  A staff veterinarian will be advising you of the plan for treatment and care of your pet.  Additionally he/she will be discussing with you the cost of diagnostic tests, treatments and the estimated cost for on-going treatments should hospitalization be required for your pet.  Please note:

               Out Patient Services:   Require full payment at the completion of the visit
               In-Patient Services:     See Below

Required Deposit and Payment Policy:

Deposit:  When your pet is admitted to the hospital (In-Patient Services) a deposit equal to 50% of the total estimated cost of treatment and hospitalization is required at that time.  For extended hospitalizations, you will be asked to make additional deposits as fees accumulate.  The balance of the actual cost of all services is due when your pet is discharged from Valley Emergency Pet Care.

Payment Options:

    1. Cash or Check:  If your check is returned for any reason, you authorize us or our agent to collect a returned check fee up to the maximum amount permitted by law.
    2. We accept VISA, MasterCard, American Express, Discover
    3. CareCredit®:  This is a health care credit card that you apply for while here at the clinic.  Application processing and approval takes only a few minutes and there are no annual fees.  Please ask for more information and an application if you are interested in this form of payment.

A copy of the payment policy form indicating your payment choice along with your signature can be downloaded below. 



Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.